Technical Support Team
Emergency/After Hours
(585) 489-5887
General Information
The Technical Support team provides the Division of Finance & Administration with a full range of technical support. The team is proactive and keeps technical systems up to date and secure.
FAST provides current information regarding system updates, security patches, scheduled server maintenance, and other initiatives. An e-mail notification system ensures that users are well informed.
Data Steward Information
To ensure that only the proper persons authorize permission changes, FAST has formalized a series of procedures for delegating and terminating access to services and shares supported by FAST. In order to accomplish this, FAST will require that at least one person from every department appoint a data steward for their respective shares. These changes will go into effect immediately upon receipt of a completed data steward form.
What is a Data Steward?
A data steward provides authorization over a department network share. They are the primary contact to grant or revoke permission to any user for network shares under the data steward's control.
Why do we need Data Stewards?
Data stewards provide a level of security through the use of checks and balances. No employee will be allowed to email or call FAST and request a change or elevation in security to gain access to network shares unless explicitly granted by their department data steward. This system places control in both the data steward and FAST system administrators' hands.
What are the Data Steward responsibilities?
A data steward must field any requests for permission changes to department network shares and authorize them. These authorizations will be fielded to the FAST systems administrators to perform. FAST systems administrators will only fulfill change requests that come directly from the department data steward, all other inquires will be redirected back to the proper channel.