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Oracle On-Demand Technical Information & FAQ

Oracle On-Demand Upgrade

As a result of an upgrade, users will be required to install the newest version of J-Initiator (1.3.1.26) in order to access Oracle financial applications. FAST users have already had this upgrade installed; however, those outside of the realm of FAST support will have to install the upgrade. If you are a user who has administrative privileges, you will be automatically prompted to download and install the latest version of J-Initiator when you click on one of your responsibilities within Oracle.

If you are a user without administrative privileges, please contact your systems administrator for assistance.

Systems Administrators:

There are two installers available for download from F&A:

• An executable: http://finweb.rit.edu/controller/oracle/jinit13126.exe
• An MSI: http://finweb.rit.edu/controller/oracle/jinit13126.msi

Both will install the new version of J-Initiator; however, each systems administrator may have different needs for their software deployment needs.

• Frequently Asked Questions

URLs

• The URL allowing access to the employee self serve and workflow modules is https://myinfo.rit.edu. Myinfo.rit.edu does not require the installation of the VPN from off-campus.
• The URL allowing access to all Oracle Application modules is https://mybiz.rit.edu. Mybiz requires the installation of the VPN from off-campus.
• www.rit.edu/myinfo will display a screen giving users a choice to the two URLS.

Tnsnames.ora

In order to successfully connect to the new database you must have a copy of the tnsnames.ora file.

1. Open Internet Explorer and browse to http://finweb.rit.edu/fast/docs/rittns.exe
2. Download and run this application, as an administrator, to automatically update your tnsnames.ora file.
3. Backup copies of your old tnsnames file will be available in %ORACLE_HOME%\network\admin as well as %ORACLE_HOME%\net80\admin.

ADI Users

In order to successfully connect to ADI, you must

1. Ensure you have the latest tnsnames.ora installed.
2. Launch ADI and open the login window.
3. Click on the database icon in the lower left-hand corner. (This appears as 3 white cylinders)
4. The database will be "PRITXI".

Implementing Jinitiator

To ensure the new version of J-Initiator (1.1.3.26) will work properly, pop-up blockers need to be modified. Please follow the following steps:

1. Start Internet Explorer.
2. Go to the "Tools" menu and select the "Internet Options" menu-option. The Internet Options window will appear.
3. Click on the tab labeled "Privacy," then click on the button labeled "Settings."
4. In the textbox labeled "Address of Web site to allow," enter the first website listed below, and then click the "Add" button. Repeat step 4 for each of the sites listed.

If you have the google toolbar installed, do the following:

1. Start Internet Explorer.
2. Browse to https://mybiz.rit.edu.
3. Click on the toolbar button that displays the number of popups blocked. This will allow the current website to generate popups.

If you have the yahoo toolbar installed, do the following:

1. Start Internet Explorer.
2. Browse to https://mybiz.rit.edu.
3. Click on the Pop-Up Blocker menu and select "Always Allow Pop-Ups from mybiz.rit.edu'.

https://myinfo.rit.edu does not use Jinitiator.

Security

To ensure the security of both https://myinfo.rit.edu and https://mybiz.rit.edu, be sure to enable TLS 1.0 and SSL 3.0 . To do this browser settings for Internet Explorer must be changed:

1. Start Internet Explorer.
2. Click on the "Tools" menu and select "Internet Options."
3. Select the "Advanced" tab.
4. Under the section labeled Security, ensure the option that reads "Do not save encrypted pages to disk" is selected.
5. Also ensure "Use TLS 1.0" and "Use SSL 3.0" both have checkmarks.
6. If you are running WindowsXP with Service Pack 2, goto the "Privacy" tab.
7. Click on the button marked "Settings," and ensure that mybiz.rit.edu is listed in the list of Allowed sites. If it is not, type in mybiz.rit.edu into the "Address of Web site to allow" textbox and then click "Add."
8. Click on the "Close" button, then click on the "OK" button to save your changes.

Frequently Asked Questions

After installing j-initiator, the browser comes up but closes immediately with no error messages.

1. One issue maybe that DEP has been turned on. DEP (Data Execution Prevention) is a set of hardware and software technologies that perform additional checks on memory to help prevent malicious code from running on a system. In this case, DEP only needs to be turned off for javaw.exe and iexplorer.exe. This is not the perfect solution and RIT is working with Oracle to correct this issue.

I just finished installing J-Initiator and am attempting to login. It seems like nothing is happening.

1. You will be able to view a percentage bar located at the bottom right half of the Internet Explorer window. This will progress as the necessary J-Initiator files are downloaded.
2. The first time you login, it may take minutes to actually launch the application. First, verify that there are no block up poppers enabled.
3. To speed the load of jinitiator, go into control panel/jinitiator 1.3.1.26. Once this window opens, click on Cache, under size, click on "unlimited".

I'm attempting to login and I am receiving the error message "Internal Server Error".

1. Clearing your Internet Explorer cookies should resolve this issue. Internet Explorer users may go to the "Tools" menu and click on the "Delete Cookies" button. You will be prompted to delete your cookies, select OK.
2. Other browsers will have similar methods of clearing their cookies, please check your documentation for details.

I receive an error message of "Not Authorized" when I try to login.

1. First, try to clear the cache in Internet Explorer. Tools/Internet Options/ Temporary Internet files, delete Cookies, delete files.
2. If that doesn't work, go into control panel/ jinitiator 1.3.1.26. Once this window opens, click onCache, click on 'clear JAR Cache".
3. If that doesn't work, reinstall jinitiator. The new jinitiator can be downloaded from http://finweb.rit.edu/controller/oracle.html.

I'm a Mac user and Internet Explorer or Firefox does not seem to work.

1. Macs only work correctly using the Safari Browser.