RIT
Customer Support

Manager Self Serve Application FAQ's

What is Manager Self Serve?

Manager Self Serve gives authorized individuals online access to their employees' personal data (e.g. name, address, home phone, etc.),position details, general ledger account that the employee's salary is charged to, salary history (from July 1999 to present), faculty rank, current assignment and salary information.

Why would I want (or need) to access Manager Self Serve?

When you have access to Manager Self Serve, you can view your employees' data online and print various reports designed to provide you with current information. It allows you to verify changes, maintain history by exporting and saving data, possibly eliminating the need for you to maintain a departmental/shadow system.

What is the URL to access the Self Serve modules?

The URL for the Self Serve modules is www.rit.edu/myinfo. When you enter this URL from an on-campus location, you will be taken directly to the Oracle applications Login screen. From home or another off-campus location, you must first connect to the RIT Campus Network (see "Can I access the Self Serve apps from home?")

For more information about how to access the Self Service Applications go to:
How to Access Your Oracle Home Page
How to Access the Oracle Self-Service Applications

Who do I contact to obtain access to Manager Self-Service?

Call the Customer Support Team at ext. (585) 475-4905.

What account should I use to log in to the Self Serve Applications?

Each new employee at RIT receives a User Name and Password to access the employee self serve application when they are hired. This information is mailed to the employee's home.

If you do not know your Oracle User Name and/or Password, call the ITS Help Desk at ext.(585) 475-HELP ((585) 475-4357). To protect your personal information, you will be asked to provide your employee number (it's available on your pay stub). If you go to the ITS Help Desk (Gannett Building-7B, room 1113), you will be asked to show your RIT Employee ID.

If you already have access to Oracle Purchasing, General Ledger, or Accounts Payable, use the same User ID and Password for the Self Serve applications.

You do not have to install JInitiator to access the Self Serve modules. The JInitiator is required to access the Oracle Financial applications only.

Note: security for self serve is separate from the DCE security used for email at RIT. At this time, the Oracle Applications security does not interface with RIT's DCE security. There are plans to co-ordinate these two security applications in the future.

Can I access the Self Serve Applications from home?

Yes. However, for security purposes, you must connect to the RIT Campus Network in order to access the Self Serve applications. If you use a modem with your home computer, use Dial-IP (click on the URL below to obtain more information). If you have access to a cable modem or DSL, such as Road Runner, use the VPN (click on the URL below to obtain more information). For more information about Dial-IP, go to:
http://www.rit.edu/~wwwits/services/networking/dialip.html

For more information about the VPN, go to:
http://www.rit.edu/~wwwits/services/vpn/

I entered the web address http://www.rit.edu/myinfo to access the Self Serve applications and I received the following error message: "Page cannot be displayed."

In order to access the Manager Self Serve applications, you must first log on to the RIT network. For more information go to How to Access Your Oracle Home Page If you are logging on from a computer on the RIT campus, you are automatically connected to the RIT network.

I competed the paperwork requesting that Manager Self Service be added to my responsibilities, but it's not on my list.

Contact the Customer Support Team at ext. (585) 475-4905 to find out the status of the request

What if I can't see information for an employee who reports to me, or one of my subordinates?

Check the RIT Organization Chart at http://finweb.rit.edu/HumanResources to verify the supervisor information or contact your Human Resources Administrator. If the supervisor information is incorrect, use the "change supervisor" function to make the correction. Contact the Customer Support Team at (585)475-4905 if you have questions about this function.

What if I can't see someone within my org who does not report directly to me?

If the person is a new employee and NOT your direct report, you may have to go through the person search function to add them to your list. Contact the Customer Support Team at (585) 475-4905 if you have questions about this function.

What if I do not have access to an Organization for which I am responsible?

Contact the Customer Support Team at ext. (585) 475-4905 to request access to the additional organization. Your request must be approved by your department/ division/college Manager and Human Resources.

Why are both the new supervisor and HR notified when there is a change to an employee's supervisor?

It is both a courtesy and a control. Since the supervisor information in Oracle is used for a variety of purposes, notifying HR, in addition to supervisor, helps to monitor that appropriateness of the changes.

My department is restructuring. How do I change my Manager Self Service Access to reflect the changes?

Contact the Customer Support Team at ext.(585) 475-4905 to make this change to your access.

I am moving to a new department. How do I change my Manager Self Service responsibility?

Contact the Customer Support Team at ext. (585) 475-4905 to request this change to your access.

I'd like to develop my own reports. Am I able to export the data in the manager views?

While you're not able to export the data at this time, there are reports available that you can run and export as needed.

The Manager Self Serve reports don't have all the data my department requires. How can I request modifications?

Contact the Customer Support Team at ext. (585) 475-4905 or submit a request in writing (e-mail preferred), to HR. Your request will be put in the maintenance queue. Some changes are easily accomplished taking only a day or up to a week. Other changes may require technical assistance from the Information Technology Department and may take longer.

I sent an EAF to HR to request an employee change and I don't see it reflected in the Manager Self Serve information.

If it is change that is going to take place at a future date, you may not see it reflected on the employee's record until the effective date of the change. This is called "Date Tracking" in Oracle. There are also changes that may be made to coincide with a payroll date or the day after a pay date, so they may be dated in the future (and can not be viewed until the "future date". If you have a question about why a change is not reflected on the employee's record, contact your HRSM or HRA.

Who should I call if I have a problem?