Providing Excellent Customer Service
This informative 3 hour workshop will introduce several key tools and skills for providing excellent customer service.
Topics include:
- What is customer intimacy?
- Who is your customer?
- What practical methods will generate excellent customer service?
- How can I use my personality preferences to improve my service?
- What are some triggers that prevent excellent customer service?
- What are three steps to outstanding verbal communication?
After attending, each participant will be able to:
- Immediately apply the practical skills.
- Assess the customer's need and apply a solution that delights the customer.
- Apply the three step verbal model to generate a productive conversation.
Session Information:
Date: Oct. 15, 2008
Time: 9 – Noon
Location: CIMS Rm. 2140
If you require interpreting services, please contact cpdcoop@rit.edu as soon as possible.
Facilitator Information:
This class is facilitated by Duane Beck, PH.D., M.S., M.Div., and adjunct professor at Rochester Institute of Technology.
