Designated Travel Agencies
To assist travelers and administrators when making business travel arrangements, RIT has established relationships with four travel agencies. Information about Carlson Wagonlit Travel, Borrelli Travel Services, Town & Country Travel and Van Zile Travel Service is located below.
When making travel arrangements through one of the University's designated travel agencies, please use the RIT Business Travel Account (for RIT travelers) or the Government Travel Account to pay for your airfare. The BTA and GTA have been established to provide a convenient payment method that does not require travelers to tie up their credit limit on their corporate travel card - RIT processes one payment each month to each travel agency and then charges the appropriate department's general ledger account.
Borrelli Travel Services
- Borrelli Travel Services was chosen to be an RIT preferred travel agency for several reasons:
- The firm has provided quality service to RIT travelers for many years.
- They have been a solidly established, fully bonded member of the travel industry in Rochester for more than 30 years earning a reputation for quality customer service provided by a dedicated and highly qualified staff.
- Each employee at the firm is familiar with the University's corporate business travel needs; they've made it their priority to meet RIT's specific corporate travel policy requirements.
- The office is totally automated with state-of-the-art American Airlines SABRE system.
- They are committed to providing the best rates & fares, as well as the full range of travel services backed-up with their guarantee:
- Fees
"If at any time it can be shown that Borrelli Travel, due to its neglect, failed to use the lowest industry-provided applicable airfare, we will provide credit equal to the difference between the fare charged and the lowest applicable fare."
| Self-booking tool (on-line) | Not available |
| Agent Assisted | $30.00 fee per transaction. The fee will not be charged unless you book a flight. |
| "After hours" Emergency Service Center | $16.00 fee per call |
Contact Information
Address: 2820 Dewey Avenue
Rochester, NY 14616-4628
Phone: 585-663-8660
Toll Free: 1-800-842-0941
After Hours: 1-800-569-0282
Fax: 1-585-663-5155
Additional Borrelli Travel Services Links
Carlson Wagonlit Travel
- Carlson Wagonlit Travel (CWT) was chosen as one of RIT preferred agencies for several reasons including:
- Increased security for the RIT travelers. At the touch of a button, RIT can access the location of every RIT traveler. Travel alerts will be sent advising RIT of any world events that could put our travelers at risk
- Pre-negotiated rates save on costs and are accessible on the exclusive RIT site
- Lower hotel rates and car rental plans
- Gives the RIT traveler the choice of using the Carlson Wagonlit self-booking tool or having the assistance of a "live" travel agent dedicated to the RIT account
- Fees
| Self-booking tool (on-line) | $10.50 fee included in the price quoted (the same as other on-line sites such as Travelocity and Orbitz) |
| Agent Assisted | $30.00 fee per transaction. The fee will not be charged unless you book a flight. |
| "After hours" Emergency Service Center | $20 fee per call |
Contact Information:
Local office: 15 Fishers Road, Pittsford, NY 14534
Phone: 1-877-825-1716
Fax: 1-585-899-8445
E-mail: RIT@carlsonwagonlit.com
Hours: Monday - Friday 8:30 a.m. - 5:30 p.m. ET
Emergency Service Number: 1-800-777-7999 (use RIT code D3KO)
Additional Carlson Wagonlit Travel Links
- Carlson Wagonlit Horizon User Manual
- Carlson Wagonlit Profile & Registration
- Carlson Wagonlit Travel Self Registration
- Carlson Wagonlit Travel FAQ
- Carlson Wagonlit Online Booking and Profile Updates
Town & Country Travel
- Here is a partial listing of services RIT travelers can expect to receive from Town & Country Travel:
- Personalized service from experienced staff
- One call does it all - airfare, automobile rental, hotel reservations as well as visa and passport processing services
- State-of-the-art technology with direct access to all travel suppliers and airlines
- Full access to all Internet fares
- Secure, personalized traveler profile
- Access to 24-hour emergency travel service (provided by U.S. based agents)
- Access to the president (Don Johnson-RIT Alum)
- Fees
| Self-booking tool (on-line) | Pending; not yet available. |
| Agent Assisted | Domestic - $29.00 fee per transaction. The fee will not be charged unless you book a flight. International - $49.00 |
| "After hours" Emergency Service Center | $15.00 fee per call |
Contact Information:
Address: 732 Pittsford-Victor Road
Pittsford, NY 14534
Phone: 585-381-2850
After hours: 866-966-2850
Fax: 585-381-1987
Email: Teresa Johnson, CEO
teresa@towncountrytravel.com
Don Johnson, President
dj@towncountrytravel.com
Additional Town & Country Travel Services Links
Van Zile Travel Service
Van Zile Travel was selected to be one of RIT’s travel agencies because they understand that our travelers rarely follow a predictable pattern. Traveling to meet grant requirements, certification needs, fund raising, corporate partnership opportunities, research and unique educational opportunities, RIT travelers are on-the-go throughout the US and around the world. Van Zile Travel offers solutions to meet our unique travel needs:
- Privately held, certified woman-owned company, headquartered in the Rochester area since 1911
- RIT-focused team of smart, experienced agents
- Expanded office hours Mon-Fri 7:30am-7:00pm ET
- Outstanding emergency service, no charge for RIT travelers
- 100% of calls personally answered – dedicated RIT email access
- 100% of air reservations compared to a minimum of two web sites
- Sophisticated automation blended with exemplary personal service
Fees
| Self-booking tool (on-line) | Not Available |
| Agent Assisted | $30.00 fee per transaction |
| Emergency Calls | No fee |
Contact Information
Address: 3540 Winton Place
Rochester, NY 14623
Phone: 585-244-1100
Toll free: 800-836-8110
Emergency Service: 877-443-5766
Email: rit@vanzile.com
Contacts:
Amy Parsels
RIT Account Manager
585-244-1100
amy@vanzile.com
Jayne R. Van Zile (’81)
Vice President
585-697-2701
jayne@vanzile.com
