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Crisis Communications

Aside from tangible damage, a crisis can also destroy an institution's reputation. The longer a crisis goes on, the more damage it can do to public support, employee and student morale, enrollment and fund raising. Therefore, it is necessary to handle crises in a swift and organized manner. University News is responsible for developing a crisis communications plan that deals specifically with crisis communication strategies for likely scenarios. The RIT University News Service crisis communications plan addresses scenarios, media relations, news conferences, and other communications information.

Emergency Communications - It is critical to engage the appropriate response organizations as soon as possible, when an incident is anticipated or as soon as possible after it occurs. Any type of emergency incident, potential or actual, should be reported immediately to Public Safety at 585-475-3333. Other emergency contacts are listed below.

Service Provider	Availability	Contact	Phone
Emergency	24 hour	Campus Safety Dispatch	(585) 475-3333 v/TTY (585) 475-6654 TTY OR 333 v/TTY from any campus phone
Facilities (Space Needs, Plumbing, Water Leaks/Flooding, and Utility Problems, or any other facility related issue)	M-F: 7 am - 5 pm Sat: 8 am - noon	Help Desk	(585) 475-2842 v (585) 475-7125 TTY
ITS Help Desk (Network, Telecommunications, Client related issue)	M-F: 7:30 am - 9 pm Sun: noon - 6 pm	Help Desk	(585) 475-HELP v (585) 475-2810 TTY
Human Resources (Human Resource related issue)	M-F: 8 am - 5 pm	Front Desk	(585) 475-2424 v (585) 475-2420 TTY
Student Health Center (Health related issue)	M-R: 8:30 am -7 pm F: 8:30 am - 4:30 pm	Front Desk	(585) 475-2255 v
Environmental, Health & Safety (Oil Spill, Chemical or Hazardous Waste related issue)	M-F: 8:30 am - 5 pm	EHS Team	(585) 475-2040 v
Business Continuity Office	M-F: 8:30 am - 5 pm	Director GRMS AVP RM&I Director	(585) 475-7812 v (585) 475-6135 v (585) 475-6131 v

Campus Community Emergency Communications - RIT communicates emergency information to the campus community a variety of ways including radio, television, telephone, e-mail and others. These methods are outlined at below:

Internal to RIT	Television Channels	Radio Stations
Telephone Recorded message (585) 475-7075 v (585) 475-7076 TTY RIT Main Line (585) 475-2411 Electronic Message Boards Web Emergency Information Portal http://emergency.rit.edu Detail emergency information http://www.thetigerbeat.com/news/?p=emergency Emergency Updates RIT Home Page - www.rit.edu University News - www.rit.edu/news RIT Message Center E-Mails and web site http://my.rit.edu Emergency Notification System Text Instant Message E-mail Telephone	8, WROC (CBS) 10, WHEC (NBC) 13, WOKR (ABC) 31, WUHF (FOX) RNews Campus Cable TV	AM 1180, WHAM 1370, WXXI FM 89.7, WITR 91.5, WXXI 92.5, WBEE 96.5, WCMF 97.9, WPXY 101.3, WRMM 103.9, WDKX